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How long does it take to create a challenge on Maslo?
All questions
Customer Loyalty

With our no-code SaaS platform, creating a challenge takes only a few minutes thanks to ready-to-use templates. For more complex configurations, a Customer Success team accompanies you to ensure an optimal implementation adapted to your objectives.

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Can we personalize the programs?
All questions
Customer Loyalty

Yes, each program is completely customizable: from your colors and logos to the selection of awards and the structure of the challenges. Maslo even offers a white label option, transforming the platform into a tool that fully reflects your business.

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What results can I expect with Maslo?
All questions
Business challenges

Maslo solutions increase team engagement ((+65% on a study conducted with 930 sales representatives), stimulate sales (+29% measured over 30,000 challenges) and promote loyalty. With a gamified approach, our programs ensure measurable ROI and continuous performance improvement.

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In general terms:
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Several studies demonstrate the positive impact of gamification on commercial performance:

  • Aberdeen Group : Businesses that incorporate gamification see a 48% improvement in employee engagement and a 19% increase in sales compared to those that don't use gamification.
    (source Amalia)
  • Nike Run Club : Nike's fitness app, using gamification mechanisms such as personalized challenges and virtual rewards, led to a 30% increase in user engagement and significant growth in running shoe sales.
    (source: Maslo)
  • Orange : The telecommunications company has implemented a gamification platform to train its employees, observing a significant increase in knowledge retention and an improvement in employee satisfaction.
    ‍(Source: P Market Research)

These examples illustrate how gamification can transform traditional processes into engaging experiences, leading to improved performance and sales.

What types of rewards are available?
All questions
Employee rewards

The Maslo marketplace offers more than 150,000 items: gifts, e-cards, goodies, travel and much more. With fast deliveries in 29 countries, it offers varied choices to meet the expectations of your teams and partners, while strengthening their satisfaction and motivation.

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How can I track the results of my actions?
All questions
Control console

Our control console centralizes all your key indicators in real time. Analyze the impact of your actions, adjust your strategies and maximize your ROI. You benefit from precise monitoring and analytical tools for efficient and autonomous management.

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Does Maslo integrate with existing tools?
All questions
Integration

Absolutely! Thanks to Zapier and our dedicated API, Maslo integrates with more than 5000 applications, such as your CRM or ERP. Our custom connectors guarantee smooth synchronization adapted to your digital ecosystem, for simplified use.

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How many challenges does the application have?
All questions
Control console

Maslo offers more than fifty ready-to-use challenges and already configured. Thanks to the functionalities No-code from the platform, you can also create an infinity of personalized challenges, adapted to your goals and your teams.

How does Maslo support its customers?
All questions
Customer Loyalty

Maslo combines simplicity and expertise. Our intuitive platform allows you to be 100% autonomous in creating and managing your programs. If you want support, our experts are available to guide you at each stage: planning, implementation and follow-up, in order to maximize the impact of your campaigns.

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How does Maslo transform my product catalog into a loyalty tool?
All questions
Customer Loyalty

Maslo digitizes your catalog and turns it into an interactive and engaging program. Thanks to integrated gamification, your products become motivational levers, accompanied by gift points and rewards to stimulate your retailers and customers.

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How can Maslo strengthen the bond between employees?
All questions
Employee rewards

Maslo isn't just about rewards. Thanks to its collaborative functionalities such as the news feed, instant messaging and quizzes, the platform becomes a real internal communication tool, promoting exchanges and team cohesion.

How much time should a manager devote to managing challenges on Maslo?
All questions
Control console

Once the challenges are set, management becomes simple and effective thanks to automation, carefully programmed “highlight” notifications, and the intuitive features of Maslo. Managers only need to devote 1 to 2 hours per week to it, with the platform feeding itself through members' interactions. This allows them to focus on strategic tasks, while benefiting from a continuous and sustainable spiral of commitment.

Ai-je besoin de compétences techniques pour utiliser les intégrations de Maslo ?
All questions
Integration

Non, pas nécessairement. Avec des outils comme Zapier, vous pouvez connecter vos applications sans expertise technique. Cependant, pour des intégrations plus complexes via l’API ou des connecteurs personnalisés, notre équipe vous accompagne pour une configuration optimale.

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Comment Maslo garantit-il la sécurité de ses systèmes et données ?
All questions
security

Maslo applique une Politique Générale de Sécurité du Système d'Information (PGSSI) alignée sur la norme ISO 27001. Elle inclut des mesures avancées telles que l’hébergement sécurisé en France avec OVH, le chiffrement HTTPS, l’authentification à deux facteurs (2FA), et la conformité au RGPD pour protéger vos données à chaque étape.

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How does the implementation of a commercial challenge with Maslo take place?
All questions
Business challenges

Thanks to our “no code” interface, the implementation is fast and intuitive. In just a few clicks, you can customize your goals, choose your challenge templates from our library, or create a custom one. Our teams support you from initial planning to final evaluation, thus guaranteeing a smooth and efficient launch.

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How does the Maslo offer differ from traditional gift voucher platforms?
All questions
Employee rewards

Maslo goes far beyond the classic offers by offering a plethora selection: premium gifts with the best brands, more than 250 e-cards, and more than 80 travel destinations. In this way, we meet the varied expectations of employees, by offering experiences that really motivate them.

How am I supported on Maslo as a manager?
All questions
Control console

On Maslo, you benefit from comprehensive support at each stage:

  1. Initial set-up : Our experts help you set up your first challenges, define your goals, and customize the platform according to your specific needs.
  2. Training and support : You have access to a knowledge library, practical guides and training modules to quickly master all the functionalities.
  3. Ongoing support : Our team remains available to answer your questions, advise you on your activities, or even support you in optimizing your challenges.

With Maslo, you are supported to maximize the commitment of your teams while gaining peace of mind and efficiency.

How do I measure the ROI of my actions on Maslo?
All questions
Control console

Measuring ROI is simple and effective thanks to Maslo's integrated method.

Here's how it works:

  1. Monitoring of key indicators : The platform automatically collects and analyzes relevant data, such as the engagement rate, performance by theme or community, and the impact of actions on your business goals.
  2. ROI calculation :
    • Basic formula : ROI = (Earnings generated - Operation costs)/Operation costs x 100.
    • On Maslo, earnings are calculated based on increased sales, retention, and savings through automation. The costs include the investment in the platform and the rewards offered.
  3. Real-time dashboard : Thanks to visual indicators such as the “success level”, Maslo helps you identify the most profitable actions and those to optimize.
  4. Personalized support : If necessary, Maslo experts can help you analyze data and accurately calculate ROI. They help you to interpret the results and to plan even more effective actions for the future.

With Maslo, measuring the ROI of your actions has never been faster and more accurate. You get a clear vision of the impact of your challenges on the overall performance of your organization.

Comment puis-je obtenir de l’aide pour l’intégration ?
All questions
Integration

Maslo vous propose une assistance dédiée pour toutes vos intégrations. Que ce soit pour configurer Zapier, exploiter l’API ou développer un connecteur personnalisé, nos équipes sont à vos côtés pour garantir une expérience fluide et efficace.

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Are the referrals getting a notification?
All questions
Sponsorship

Yes. They receive a personalized email informing them that they have been recommended, with the option of acceptance or refusal.

What does the new prospecting law consist of?
All questions
Sponsorship

La Law of 21 May 2025, applicable from August 2026, prohibits any telephone solicitation without prior, clear and verifiable consent of the prospect.

In 2026, will it still be possible to make a cold call?
All questions
Sponsorship

No, unsolicited calls will be proscribed, except a strict exception :Exception: Only the existing contractual relationship allows you to contact a customer by telephone for proposals related to the current contract (e.g. additional services or updating the offer)

Is Maslo suitable for a multilingual and international program?
All questions
Customer Loyalty

Absolutely. Maslo supports 6 languages by default, with the option to add more if needed. The platform is designed to adapt to international teams, with a marketplace active in 29 countries, offering varied rewards and optimized delivery times.

Is it possible to activate the “challenge” feature temporarily?
All questions
Employee rewards

Yes, absolutely! You can activate specific challenges such as a “Quality of Life at Work” (QWL) challenge, a biking competition, or even a Google review challenge. These temporary animations make it possible to energize your team at strategic moments.

Are tax-free events taken into account in Maslo?
All questions
Employee rewards

Absolutely. All you have to do is configure the awarding of points according to these events (birthdays, Christmas, etc.) and use the export tools to generate reports in accordance with URSSAF requirements.

Does Maslo facilitate administrative management, in particular URSSAF exports and variable remuneration?
All questions
Control console

Yes, Maslo simplifies your administrative procedures:

  • URSSAF exports ready to use, for tax-exempt bonuses or gift points.
  • Management of variable remuneration : set up your plans directly in the platform, with accounting exports ready to integrate to facilitate the updating of pay slips.
Can administrators manage the provisioning of gift points?
All questions
Marketplace

Yes, Maslo allows administrators to manage a prepaid gift points account, funded by bank card and/or transfers. This facilitates the allocation of points and ensures simplified and proactive management.

Does the Maslo marketplace provide guarantees and after-sales service?
All questions
Marketplace

Absolutely. All items come with a standard 2 year warranty. In addition, a dedicated after-sales service is available to respond quickly to any request or problem.

Maslo est-il conforme au RGPD ?
All questions
security

Oui, Maslo respecte strictement les normes du RGPD (Règlement Général sur la Protection des Données) pour garantir la confidentialité et la sécurité de vos informations personnelles. Nous mettons également à jour régulièrement nos systèmes pour maintenir cette conformité.

Maslo met à disposition un Registre des Activités de Traitement des Données, qui détaille les traitements effectués conformément au RGPD. De plus, le Contrat de Sous-traitance (DPA) clarifie les responsabilités liées au traitement des données entre Maslo et ses clients.

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Is the creation of sponsorship forms autonomous?
All questions
Sponsorship

âś… Yes, in a few clicks, you create your personalized form. From the questionnaire to the win, everything is fluid, fast and easily shared.
👉 You can also be advised by our CSM, or entrust your project to our accompanying team for a turnkey deployment

Is Maslo Leads GDPR compliant?
All questions
Sponsorship

Yes. Explicit consent, no unsolicited reminders, and data hosted in France: everything is in compliance with RGPD and ISO 27001.

What is the purpose of gamification in your commercial and loyalty programs?
All questions
Business challenges

La Gamification is a method that uses game mechanisms in non-fun contexts, such as motivating sales teams or building customer loyalty. It is used to stimulate engagement, to promote active participation and to strengthen performance by making tasks and goals more fun and attractive.

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Can I manage my challenges independently or do you have dedicated support?
All questions
Business challenges

Maslo adapts to your needs. You have the freedom to manage everything independently thanks to our intuitive platform and our integrated tools. For those who prefer support, our experts are at your disposal to optimize your challenges, strengthen the motivation of your teams, and maximize the ROI of your programs.

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What can an employee do if he does not have enough points to choose a gift?
All questions
Employee rewards

No worries: with Maslo, employees can fill in their missing points by simply using their bank card. This allows them to quickly access the gift of their choice.

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What happens if an employee does not have enough gift points?
All questions
Marketplace

With Maslo, employees can fill in their missing points by paying by credit card. This flexibility allows them to quickly access the gift of their choice without waiting.

Puis-je développer des intégrations spécifiques avec Maslo ?
All questions
Integration

Absolument ! Pour des besoins avancés, Maslo propose une API complète permettant d’intégrer vos données et d’automatiser vos processus. Pour des exigences encore plus spécifiques, nos experts peuvent développer des connecteurs sur mesure parfaitement alignés à vos objectifs

What happens if there is a technical problem or a security question?
All questions
security

Our Level 1 and 2 technical support is available to respond quickly to your needs. We also insure regular security updates in order to guarantee an environment that is always reliable.

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Où sont hébergées les données de Maslo ?
All questions
security

Les données de Maslo sont hébergées en France par OVH, un acteur de confiance garantissant une surveillance matérielle proactive 24/7 et une supervision continue du système pour assurer une disponibilité optimale.

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What type of pricing does Maslo offer?
All questions
Business challenges

Maslo offers pricing adapted to everyone: a monthly subscription that can be adjusted according to the number of users and the options chosen (integrations, white label, personalized services). Thanks to a reasoned pricing policy, even SMEs can access our solutions, taking advantage of an efficient and accessible platform at their scale.

What are the options for integrating my data into Maslo?
All questions
Business challenges

You can integrate your data manually, use our quick connectors via Zapier to connect to more than 5,000 applications, or opt for a specific connector custom designed by our teams. For advanced integrations, our public API offers total flexibility, allowing complete automation according to your needs.

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What activities does Maslo offer to boost retailer engagement?
All questions
Customer Loyalty

Maslo allows you to launch targeted activities such as exclusive promotions, personalized challenges and limited offers, reinforced by real-time notifications. These actions mechanically increase sales and increase the loyalty of your resellers.

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What results can I expect from Maslo to motivate my employees?
All questions
Employee rewards

Today, 9 out of 10 employees say they are disengaged, according to the Gallup 2023 study. This disengagement has a cost: each employee who is not very involved represents an annual loss of €14,580, according to the IBET index.

Maslo is much more than just a rewards platform. It is a real transformation tool, designed to strengthen your corporate culture, retain your teams, and recreate a collaborative environment. A true “digital coffee machine”, Maslo promotes exchanges and interactions, stimulates the motivation of employees and reconnects them to their mission and your values.

With Maslo, your company is part of a positive dynamic, where each employee finds their place and contributes to sustainable collective success.

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What is Maslo's pricing policy?
All questions
Marketplace

On the Maslo marketplace, transparency is a priority. There is no difference between the prices displayed in gift points and those charged by major retailers. Your employees can thus buy with confidence, with the assurance of benefiting from fair and competitive rates.

How long do gift points last?
All questions
Marketplace

Unless otherwise agreed, the validity period of gift points is One year.

Maslo is distinguished by a fair and efficient system: each user is notified before the expiration of their points, which allows them to reach a record consumption rate. And for the rare points not consumed? They are automatically credited to the administrator account for active platforms, offering optimized resource management.

Quelle est la durée d’un projet d’intégration avec Maslo ?
All questions
Integration

La durée dépend du type d’intégration :

  • Via Zapier : en quelques minutes, votre système est opĂ©rationnel.
  • Via l’API : les dĂ©lais varient selon la complexitĂ© de l’automatisation.
  • Connecteurs sur mesure : le dĂ©veloppement et la mise en Ĺ“uvre nĂ©cessitent une analyse prĂ©alable pour estimer prĂ©cisĂ©ment le calendrier.
    En moyenne, il faut compter 2 à 3 jours, tests inclus.
Quels documents Maslo met-il à disposition pour assurer la transparence et la conformité ?
All questions
security

Maslo fournit des documents clés tels que le Registre des Activités de Traitement des Données pour le RGPD, la Charte Informatique pour guider les bonnes pratiques, et le Contrat de Sous-traitance (DPA) définissant les responsabilités de traitement entre Maslo et ses clients.

What tools does Maslo offer to train and engage my resellers?
All questions
Customer Loyalty

Maslo includes gamified micro learning modules, which reward your resellers when they learn about your products or offerings. This improves their knowledge and performance while increasing their engagement.

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What results can I expect with a Maslo loyalty program?
All questions
Customer Loyalty

Nos solutions ont démontré leur efficacité : augmentation des ventes grâce à un engagement renforcé des revendeurs, fidélisation accrue et des retours positifs sur la motivation des participants.

Grâce à la mesure précise de l'engagement et des connexions, il devient enfin possible de mettre en place de véritables stratégies multicanales, augmentant significativement le nombre de participants et leur implication. Selon nos données, cela multiplie par 4 les performances par rapport aux programmes traditionnels.

What are the main indicators available on the control console?
All questions
Control console

La console Maslo propose des indicateurs complets et précis :

  • Taux d’engagement et taux de connexion.
  • Profils de participation : influenceurs, engagĂ©s, suiveurs, dormants, non connectĂ©s.
  • Indicateurs de performance : filtrĂ©s par thĂ©matique, communautĂ©, ou success level.
    Ces données vous aident à affiner votre pilotage, à ajuster vos stratégies en temps réel et à prédire vos prochains résultats avec précision .
What are the delivery times on the marketplace?
All questions
Marketplace

Delivery is express: 3 to 5 days in France and up to 10 days for the rest of Europe. We guarantee fast turnaround times to maintain a high level of satisfaction.

What mechanisms does Maslo use to assess and improve safety?
All questions
Integration

Thanks to a Risk analysis, of Follow-up Indicators and defined security areas, Maslo regularly assesses risks, implements appropriate controls, and adjusts its systems to ensure a secure and reliable environment.

Who can participate in the Maslo Padel Tour?
All questions
Maslo Padel Tour

The tournament is reserved for professionals: directors, managers, salespeople and business partners.
Registration requires a LinkedIn profile validation and every business can hire maximum two pairs.

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What is the level required to play?
All questions
Maslo Padel Tour

The tournament is open to players up to Level 6, in pairs HH, FF or mixed. No need to be a champion: the format combines competition, fun and networking.

🎾 Padel levels in France (current FFT/club reference system)

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🔵 Level 1 — Complete beginner

Discover the game of paddle tennis, know little or nothing about the rules. Difficulty returning the ball regularly.

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🔵 Level 2 — Advanced beginner

Knows how to exchange a few balls, knows the essential rules, starts using walls but remains irregular.

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🟡 Level 3 — Low intermediate

More regular exchanges, trips that are still hesitant, walls used occasionally.
Can participate in leisure matches.

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🟡 Level 4 — Intermediate

Good exchange, serve properly, use walls in simple situations.
Start mastering the basic moves: volleys, bandeja, lob.
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🟠 Level 5 — Intermediate confirmed

Good consistency, knows how to build a point, uses walls offensively and defensively.
Solid tactical understanding.

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🔴 Level 6 — Advanced

Very good technical level, good reading of the game, efficient movements.
Use all the specific shots of paddle tennis: vibora, mastered bandeja, chiquita, bajada.

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🔴 Level 7 — Expert/Competitor

FFT competitive player, excellent physically and tactically.
Perfect control of walls, variations, window exits, counter-viboras, etc.



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Can we play with a customer?
All questions
Maslo Padel Tour

Yes! Thanks to theBusiness option, you can form a pair with one of your customers to strengthen the commercial relationship... directly in the field.

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What is the qualifying tournament schedule?
All questions
Maslo Padel Tour

Dates
La Rochelle, April 23, 2026
Lyon, April 30, 2026
Lille, May 21, 2026


The qualifying stages follow an afterwork format:

  • 17:00 — Welcome & snacks
  • 17:30 — 21:00 — Qualifying matches
  • 19:30 — Opening of the cocktail dinner
  • 21:00 — Final
  • 21:30 — Award ceremony & cocktail

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The qualifying stage in La Rochelle follows an afternoon format:

  • 12:00 — Welcome & snacks
  • 13:30 — 18:00 — Qualifying matches
  • 18:00 — Final
  • 19:30 — Opening of the cocktail reception and awards ceremony & cocktail

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What is the program for the final in Barcelona?
All questions
Maslo Padel Tour

Date of the Barcelona Final, September 25, 2026

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The final takes place over a premium day:

  • D-1 — Launch dinner (optional)
  • D-day from 10 am — Matches
  • 16:00 — Grand final
  • soiree — Gala dinner & awards ceremony

An essential sporting, festive and business experience.

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Who can participate in the final?
All questions
Maslo Padel Tour

4 types of pairs can access the final:

  • The best HH, FF, and mixed pairs from each city (9 pairs).
  • The winning pair of La Consolante (3 pairs)
  • The best teams in the overall standings, depending on the remaining seats.
  • 1 pair automatically qualified per Premium partner.

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Is the event turnkey?
All questions
Maslo Padel Tour

Yes, entirely.
Arbitration, balls, water, catering, catering, tournament pack, entertainment... You come, you play, you enjoy.

Can my business pay for my participation?
All questions
Maslo Padel Tour

Absolutely. The Maslo Padel Tour is an event 100% BtoB : your participation is carried out in the name of your company, which can therefore take care of your registration. You represent your company in the field... and in networking!

Quelle est la différence principale entre opt-in et opt-out ?
All questions
Our resources

L'opt-in exige un consentement actif AVANT la collecte, tandis que l'opt-out permet la collecte par défaut avec possibilité de refus.

L'opt-out est-il interdit en Europe ?
All questions
Our resources

Non, mais l'opt-in est obligatoire pour la plupart des traitements sous RGPD. L'opt-out reste le mécanisme pour RETIRER un consentement déjà donné.

Puis-je utiliser des cases pré-cochées ?
All questions
Our resources

NON sous RGPD. Le consentement doit résulter d'une action positive et claire de l'utilisateur.

Combien de temps un consentement est-il valide ?
All questions
Our resources

Il n'y a pas de durée légale fixe, mais la CNIL recommande de redemander le consentement tous les 13 mois. Pour les cookies, 13 mois maximum.

Puis-je envoyer un email de confirmation sans opt-in ?
All questions
Our resources

Oui, un SEUL email de confirmation suite à une action de l'utilisateur (commande, inscription) est autorisé. Mais pas de prospection commerciale sans opt-in.

Puis-je envoyer des emails commerciaux en B2B sans opt-in ?
All questions
Our resources

Oui en France, si l'offre est liée à l'activité professionnelle du destinataire et qu'un opt-out est disponible.

Puis-je acheter une base de données d'emails avec opt-in ?
All questions
Our resources

Très risqué. Le consentement n'est généralement pas transférable. Les personnes ont consenti à l'entreprise A, pas à vous (entreprise B).

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